Shipping

WHEN WILL MY ORDER SHIP?

Please allow 1-3 business days for your order to process. During peak holiday times, our processing time might be a bit longer. We are a small business with just a few team members but know that we are working hard to get your order out as quickly as possible.

Once your order ships, the transit time will vary based on the shipping option you chose at checkout. Please note that transit time is out of our control and there may be carrier delays due to the holidays.

SHIPPING OPTIONS
We currently offer UPS and USPS as a shipping option.

All packages ship out of our warehouse in Lorton, VA. If you are shipping to the DMV area or on the East coast, your order should arrive fairly fast (usually within 1-2 days).

CAN I GET FREE SHIPPING?
All orders qualify for a free shipping option at checkout.

IN-PERSON PICKUP
We often have customers inquire about picking up their order in person to save on shipping costs. It is much more efficient for us to ship the order direct to you at this time. But if you still prefer to pick it up, our Warehouse is located in Lorton, VA and there is an in-person pickup option at checkout.

INTERNATIONAL ORDERS
At the moment we do not ship internationally.

MY ORDER WAS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT.
In some cases, an order will be marked as delivered by the carrier even though the customer has not received it. If this happens to you, we ask that you give it an extra 2 days. Sometimes the carrier marks the order as delivered but doesn't actually deliver it until the next day. Other times, the order is mistakenly delivered or picked up by a neighbor. This is especially common if you live in a large building. So please check with your mail room and neighbors too. If it still hasn't shown up email us at info@thecardbureau.com and we'll help you to further troubleshoot the issue.

THERE IS NO UPDATE TO MY TRACKING INFORMATION
If you have been issued a tracking number indicating your order has been shipped out but you don't see any updates on the tracking after 3 business days, please let us know and we will investigate.

CANCELLATIONS/RETURNS
If you need to cancel your order, we're happy to cancel it for you if it has not already shipped. The sooner you let us know, the better the chance we'll be able to cancel it. We'll gladly process a return within 30 days if the item is defective in anyway. If you require a return for any other reason within 30 days, you will need to pay to ship the item back and we can offer you store credit. The item will need to be sent back in the same condition that it was mailed to you in order for us to accept a return.